退款与退还政策Refund & Return Policy
Kevvee 提供数字服务，因此不存在实体商品退货。以下说明退款申请方式和处理流程。Kevvee provides digital services, so there are no physical goods to return. This page explains how to request a refund and how requests are handled.
申请期限与条件Window and eligibility
请在付款后 14 天内发送邮件至 hello@kevvee.com，提供账户邮箱、订单号、付款日期和申请原因。未使用的积分或尚未开始使用的订阅可申请全额退款；若服务无法正常交付或存在重复扣款，也可申请核查及退款。已使用的权益将按实际情况审核，不影响你依法享有的权利。请勿发送完整银行卡信息。Email hello@kevvee.com within 14 days after payment with your account email, order number, payment date and reason. Unused credits or a subscription that has not been used may be eligible for a full refund. You may also request review and a refund for a failed delivery or duplicate charge. Used benefits are reviewed case by case without limiting your statutory rights. Do not send complete card details.
审核与到账时间Review and refund timing
我们会在收到完整申请后 48 小时内处理并告知审核结果。获批的款项按原支付方式退回；通常在批准后 7–15 个工作日内到账，具体时间取决于支付机构及发卡行。We process complete requests and communicate the decision within 48 hours. Approved refunds go back to the original payment method and normally arrive within 7–15 business days after approval, depending on the payment provider and issuing bank.
退款通知Refund notices
我们会通过英文邮件确认收到退款申请，并告知审核结果；退款由支付机构确认后再通知退款状态。仅创建但尚未付款的订单无款可退。We will acknowledge refund requests by email in English, communicate the review outcome, and send a refund status notice after the payment provider confirms it. An order that was created but never paid has no charge to refund.